Q. My unlock code doesn¡¦t work (or I am receiving a message that says I have an invalid unlock code).
A. Your unlock code is linked to the e-mail address and name supplied during purchasing and registration. You have to enter all the information exactly as it is displayed in that e-mail. If you¡¦re still having trouble, try copying and pasting information from the e-mail into the program. If you continue to have trouble, please e-mail us your support information.

Q. We have changed our contact information (e-mail address or mailing address). How do I update my registration with this new information?
A. If you have a new e-mail or mailing address, please e-mail us with all of your prior contact information, your new information, and the date you want the new information to go into effect.

Q. What is your upgrade policy?
A. In order to protect your investment, we allow you to upgrade free of charge to our latest release if you have purchased the product within three months of that release. We also provide maintenance releases of our software at no cost to you. (Note: Although VoyagerSoft has not charged for upgrades in the past, we reserve the right to do so in the future.)

You can receive your upgrade by clicking the Download link. (Note that even though you may see a message saying it is the trial version, it is actually the full version.) You just need to use your unlock code to unlock it. If you have already unlocked the product, you shouldn¡¦t have to unlock it again after upgrade since the data is stored in the system.

Q. What is included with my product license?
A. Before using our product you agreed to abide by the terms of our product license agreement. Our individual produce license allows one user to install the product on two computers as long as that user is the only user of the software. (For example, you could install on your product on a laptop and your home computer.)

Q. When I try to install Solid Converter PDF, I get a message saying that I don't have administrative privileges to install software. Is there anything I can do?
A. Try this:

• Download either the executable or self-extracting zip file (if any).
• Right-click the executable (.exe) file for the program and select Run As....
• Click the Run button and complete the installation process.

If you still cannot install the program, contact your computer systems administrator.

Q. When I try to install the program, I get an "Unable to load options file" message
A.You are seeing this message because the MSXML parser either does not exist or is not functioning on your computer. To correct this problem:

1. Download xml.zip from our Web site.
2. Unzip the file.
3. Double-click msxml3sp1.exe to install the XML parser. If you don't have a XML parser on your machine this will install it.
4. Try running our program again. If you still get the same error, then your XML parser is damaged. Re-installing will NOT repair it.

If that does not work, try this:

1. Download RepairXML3.zip.
2. Unzip RepairXML3.zip file and then, in Windows Explorer, double-click the file to run it. You should see a dialog box with the following: "DllRegisterServer in C:\WINDOWS\system32\msxml3.dll succeeded."

Q. Solid Converter PDF What are the differences between reconstruction modes (conversion methods)?
A. In Solid Converter PDF you can choose from five different reconstruction modes, depending upon your needs:

• Flowing. Recovers page layout, columns, formatting, and graphics, and preserves text flow.
• Tables. Recovers page layout, formatting, text flow, and graphics, but ignores columns.
• Continuous. Does not retain the exact layout of the document. Correctly reconstructs the text order but will only recover paragraph formatting, graphics, and text flow.
• Plain Text. Displays text without any formatting or layout. This mode will not recover formatting (characters or paragraphs) or graphics but will recover text flow using column and page layout analysis. (Note: You must use the wizard when converting a PDF file to plain text.)
• Exact. Uses Word text boxes to ensure that the text and graphic layout in the Word document is the same as the PDF file. This mode should not be used if you need to make lots of edits to the recovered content. It is most useful for short artistic or brochure-like documents.

Q. Do I need Adobe® Acrobat® or Adobe® Reader® to use Solid Converter PDF?
A. No. However, to view or download PDF files you must have Adobe® Reader® installed on your computer. The program is free, and can be downloaded by clicking here.

Q. Does Solid Converter PDF make changes to my PDF file during the conversion process?
A. No, Solid Converter PDF will not modify your PDF file. Solid Converter PDF will try to maintain the layout of the PDF file (depending upon your conversion option choices). However, there can be slight differences in font types and font sizes that are supported in PDF but not supported or available in the program to which you are trying to convert the file.

Q. Can I preserve my headers and footers from the PDF file?
A. Headers and footers are turned into text like other text objects on the page. They are not formatted as Headers and Footers in Word, although you can move them into the Header and Footer area after the Word document is created.

Q. I get an error when I close Internet Explorer. This error says something like, "The instruction at '0x02723795 referenced memory at '0x020aad58'. The memory could not be 'read'. Click on OK to terminate the program." Is this related to Solid Converter PDF?
A. Yes. You can solve this problem simply by upgrading Solid Converter PDF to the current version. There is no charge for this service. Go to our download page and click on the link to download our latest version.

Q. I installed Solid Converter PDF, but do not see the Open and Create PDF buttons in Word.
A. There are two possible reasons why the buttons are not on your toolbar:

• You did not choose to Enable Macros when you were installing the program. To correct that problem, you must reinstall Solid Converter PDF. See the Adding Solid Converter PDF to Word tip for more information.
• Your Word SolidConverter template may have been disabled. To reinstate it:
  Open Word.
  1. Under the Tools menu, click on "Templates and Add-Ins".
  2. Click the Templates tab.
  3. Under "Global templates and add-ins", you should see SolidConverterPDF.dot. If you do not:
     
     • Click Add.
     • Find the template and make sure it it selected. (In Windows XP it will probably be at C:\Documents and Settings\[username]\Application Data\Microsoft\Word\STARTUP\SolidConverterPDF.dot where username is your user name on your computer).
     • Click OK.
     • Ensure the template is checked.
  4. Click OK.
  5. Restart Word.

Q. What does Solid Converter PDF do if the PDF file is password-protected?
A. In order to convert the PDF file to a Word document, you must have the password. If you are being prompted to enter a password while converting, the creator of the file has restricted printing, copying, and/or editing of the PDF by using security settings. We honor all security settings in PDF files in accordance with our license agreement with Adobe.

Q. I am either (a) trying to convert a document and am getting a "no text" warning, (b) trying to convert a scanned document without success, or (c) converting a document but it's only producing bitmap graphics instead of editable text. What's wrong?
A. PDF files can be created in several ways, such as:

• With Microsoft Office or other PC applications.
• By scanning pages and saving as PDF.

Sometimes scanned files can contain both text and the bitmap images of the pages. If this is the case you will see both in the Word document - the image of the page, and the text behind it. You can delete the bitmap of the page if it is not needed.

Q. How do I update to the latest version of Solid Converter PDF?
A.You can simply go to our Download page to update to the latest version. Click the link and follow the installation instructions.

Once you have registered the product, you do not need to enter the unlock code again. The unlock code from your previous version will be automatically entered.

Q. What are PDF Files?
A. Files with the extension .pdf are in Portable Document Format. This format, developed by Adobe Systems, Inc., is commonly used to make documents and maps available online. This format retains the original document formatting for both viewing and printing on a variety of platforms.

Q. What is Adobe (Acrobat) Reader?
A. Adobe® Reader® is software designed for viewing of Adobe Portable Document Format (PDF) files. You can download Adobe Reader for free from Adobe's Web site.

Adobe Reader can be used to read Adobe Portable Document Format (PDF) files on major hardware and operating system platforms. Acrobat Reader 7.0 is the newest version of the Adobe Reader software.

Q. Solid Converter PDF converts from PDF to Word. Does it also convert from Word to PDF?
A. Yes. When you install Solid Converter PDF you have the option of installing our Microsoft Word plug-in. After this plug-in is installed, you can create PDFs from Word documents by either clicking a Create PDF button on the toolbar or selecting Create PDF from the File menu.

(Note: In order to install this plug-in, you must select the Always trust content... checkbox and the Enable Macros when the Security Warning dialog box displays during product installation.)