Q. My unlock code doesn¡¦t work (or I am receiving a message that says I have an invalid unlock code).
A. Your unlock code is linked to the e-mail address and name supplied during purchasing and registration. You have to enter all the information exactly as it is displayed in that e-mail. If you¡¦re still having trouble, try copying and pasting information from the e-mail into the program. If you continue to have trouble, please e-mail us your support information.

Q. We have changed our contact information (e-mail address or mailing address). How do I update my registration with this new information?
A. If you have a new e-mail or mailing address, please e-mail us with all of your prior contact information, your new information, and the date you want the new information to go into effect.

Q. What is your upgrade policy?
A. In order to protect your investment, we allow you to upgrade free of charge to our latest release if you have purchased the product within three months of that release. We also provide maintenance releases of our software at no cost to you. (Note: Although VoyagerSoft has not charged for upgrades in the past, we reserve the right to do so in the future.)

You can receive your upgrade by clicking the Download link. (Note that even though you may see a message saying it is the trial version, it is actually the full version.) You just need to use your unlock code to unlock it. If you have already unlocked the product, you shouldn¡¦t have to unlock it again after upgrade since the data is stored in the system.

Q. What is included with my product license?
A. Before using our product you agreed to abide by the terms of our product license agreement. Our individual produce license allows one user to install the product on two computers as long as that user is the only user of the software. (For example, you could install on your product on a laptop and your home computer.)

Q. When I try to install Solid Capture, I get a message saying that I don't have administrative privileges to install software. Is there anything I can do?
A. Try this:

• Download either the executable or self-extracting zip file (if any).
• Right-click the executable (.exe) file for the program and select Run As....
• Click the Run button and complete the installation process.

If you still cannot install the program, contact your computer systems administrator.

Q. When I try to install the program, I get an "Unable to load options file" message
A.You are seeing this message because the MSXML parser either does not exist or is not functioning on your computer. To correct this problem:

1. Download xml.zip from our Web site.
2. Unzip the file.
3. Double-click msxml3sp1.exe to install the XML parser. If you don't have a XML parser on your machine this will install it.
4. Try running our program again. If you still get the same error, then your XML parser is damaged. Re-installing will NOT repair it.

If that does not work, try this:

1. Download RepairXML3.zip.
2. Unzip RepairXML3.zip file and then, in Windows Explorer, double-click the file to run it. You should see a dialog box with the following: "DllRegisterServer in C:\WINDOWS\system32\msxml3.dll succeeded."

Q. How do I capture multiple windows or tiered menus?
A.
If you are trying to capture multiple windows, tiered menus, or pop-ups, you must use the hotkey and not the toolbar to initiate the Window capture mode. Start the Window capture mode from the hotkey (default is CTRL+F10) to capture multiple windows.

First, set up the windows or popups you want to capture. Then go into Window capture mode using the hotkey. Hold down the Shift key and click the parts you want to capture. A final click (with no Shift key) is needed to indicate that the capture session is complete. This final click will not add any content to the capture session.

Q. How do I capture pop-up menus or tooltips?
A. In some instances you may want to display a pop-up such as the following:

Usually when you capture a screen the pop-up will not be visible:

Capturing pop-ups, including popup menus, tooltips and mouseover states of buttons can be tricky. If you switch to another application, even if you open the SolidCapture toolbar, the popups will disappear. To capture pop-ups such as tool tips you must use the SolidCapture hotkeys, not the toolbar.

You can choose to hide or show the cursor during capture with a selection on the Properties screen.

Q. What does "HTML Format" on the Edit|Paste Special menu in Microsoft Office mean?
A. In addition to the captured image, Solid Capture also puts an HTML Format version on the clipboard. This allows you to directly paste the image into more than just image editing applications. For example, an HTML Editor like the email editor of Outlook can accept HTML format from the clipboard.

Q. How do I paste images into Microsoft Word?
A. Word will use the HTML format to paste a captured image into your document. Use Edit|Paste Special to control which format you want to use. You should choose Bitmap or Device Independent Bitmap to have the same paste results as with Print Screen.

Q. How do I update to the latest version of Solid Capture??
A.You can simply go to our Download page to update to the latest version. Click the link and follow the installation instructions.

Once you have registered the product, you do not need to enter the unlock code again. The unlock code from your previous version will be automatically entered.

Q. What is PNG?
A. PNG is a relatively new graphics file format featuring many benefits that other Web graphics formats (such as GIF and JPG) don't have. It is a lossless format (like GIF or BMP), but unlike the 256 color limitation of GIF it supports an unlimited range of colors like JPEG (a "lossy" format). Compression ratios are as impressive as GIF for images of UI elements that contain large areas of solid color.

PNG is now widely accepted on the Web. For example, it has been supported natively by both Internet Explorer and Netscape since late 1997. (PNGs with transparency have only been supported more recently).

For more information, see: http://www.w3.org/Graphics/PNG/

Q. Why is Solid Capture better than using the Print Screen key?
A. With the Print Screen key you can only capture the entire desktop or the active window. With SolidCapture you can capture the entire desktop, any window, or any screen area you choose.

Plus, unlike Print Screen, Solid Capture captures cascading menus, scrolling windows, and tooltips.

Solid Capture gives you the ease of use of the Print Screen key, plus much more power and flexibility.